Helpdesk Coordinator

Benefits: Full holiday package (when hours are spread across 5 days) About the RoleWe're looking for an organised and detail-focused Help Desk Coordinator to join a small, busy team supporting clean room maintenance across the UK. No specialist FM or clean room experience is needed - just strong admin skills, clear communication, and the ability to keep things moving smoothly.You'll be the link between clients, engineers, and internal teams, ensuring work is scheduled on time, compliance paperwork goes out accurately, and clients receive quick, professional updates. Duties

• Plan and schedule reactive and planned works using internal service software
• Handle incoming calls and client enquiries with professionalism
• Coordinate across departments to minimise client downtime
• Track engineer activity and keep job statuses updated in real time
• Ensure budgets and contract limits are adhered to
• Produce compliance and progress reports for clients
• Update and issue client spreadsheets within agreed deadlines
• Assist with quotes and estimates
• Collect and issue engineer/subcontractor paperwork
• Support general helpdesk and operational admin tasks

Do you have experience in Organizational skills?, * Previous experience in a helpdesk or service desk role

• Excellent communication skills
• Strong organisational skills with the ability to prioritise
• Proactive, problem-solving mindset
• High accuracy and attention to detail
• Confident using Microsoft Office and general IT systems

• 21 days holiday + 8 BH
• Supportive, close-knit team of 4
• No specialist FM experience required
• Flexible part-time hours
• Full holiday entitlement when working across 5 days