Service Desk Coordinator

I am currently partnering with a respected and well-established organisation in the engineering services sector who are seeking an organised and proactive Service Desk Coordinator to join their Glasgow-based Service Desk team. This is an excellent opportunity for someone who enjoys working within a fast-paced environment, coordinating workloads, communicating with engineers, and ensuring excellent customer service delivery. The role will be working a 40 hour week, rolling rota of 4 days on 4 off, shifts are either, 08:00-18:30 or 09:30 to 20:00. This will be based fully in the office., The Service Desk Coordinator will play a key role in organising and prioritising engineering schedules, ensuring service targets and customer expectations are consistently met. You'll act as a key point of communication between engineers, customers, and internal teams, helping to manage resources, monitor KPIs, and support the smooth running of day-to-day service operations., Organising daily workloads and scheduling tasks for engineers Ensuring service levels are met and deadlines are achieved Assisting in delivering KPI targets and customer satisfaction goals Responding professionally to customer queries and complaints Coordinating parts and equipment ordering and allocation Supporting continuous improvement across the service desk Liaising with internal departments to maintain efficient workflow Monitoring team performance and reporting any concerns to management Maintaining accurate records in the customer maintenance management systemWhat We're Looking For

Experience in a scheduling, coordination, service desk, or similar administrative role Strong communication and relationship-building skills Ability to prioritise workloads in a busy environment Confident in using Microsoft Office and working with data A proactive and positive approach to problem-solving Strong organisational skills and attention to detailWhy This Role?