IT Helpdesk Technician
Role details
Job location
Tech stack
Job description
We are recruiting for an IT Helpdesk technician to join our busy IT Department. The main purpose of the role is to be the main point of contact on the helpdesk and to provide 1st and 2nd line support to 500+ users at 10 remote locations across the world on a busy helpdesk., * l Provide 1st & 2nd line helpdesk support to a user base of 500 + users.
- l Log and maintain calls using the call logging system.
- l Work with third parties support companies to resolve hardware and software issues.
- l Configuration and support of Apple devices/Android devices.
- l Domain Management.
- l Support of in-house bespoke software systems.
- l Installation of Hardware, including PC's, Printers, Thin Clients.
- l Support the Mitel IP Telephony system.
- l Support the VMware and Microsoft RDS environment.
- l Support the Microsoft Office 365 estate.
Requirements
Do you have experience in VMware?, * Hardworking and flexible individual.
- Excellent telephone manner.
- Able to work using their own initiative.
- Strong Team Player.
- Must be accurate and able to work under pressure to tight deadlines.
- Willing to undertake training courses and further their product knowledge.
- Ability to communicate well, verbally and through documentation.
Benefits & conditions
The position is a permanent full-time office-based role working 38.75 hours per week. The working day covers the core business hours from 8.30am to 5.00pm as with all IT roles flexibility to work out of hours and weekend working maybe required on an on call basis to suit operational and IT maintenance requirements.
Salary is competitive and will be negotiable depending on skills and experience. Please state expectations on application.
