Administrator & Data Analyst

We are looking for a highly organised, detail-focused Administrator & Data Analyst to support our daily business operations. This role combines administrative duties with data management, customer service, and strong use of Excel and PowerPoint.

This position includes a clear progression pathway, with the opportunity to develop and grow into a Specialist Manager role, working closely alongside the current Manager as you advance.

Key Responsibilities

Administration

Manage daily administrative tasks including email handling, filing, document preparation and scheduling.

Process customer orders, update internal systems, and maintain accurate records.

Support management with general office tasks and ad hoc admin projects.

Liasing with internal and external stakeholders

Data Analysis & Reporting

Collect, clean and organise data from various sources.

Create and maintain spreadsheets, trackers and reports using Excel (formulas, pivot tables, charts, etc.)

Customer Service

Be a key point of contact for customer enquiries via phone and email.

Provide friendly, clear and efficient communication to support a positive customer experience.

Resolve issues and escalate complex queries when needed.

Build and maintain strong customer relationships.

Analyse data trends and highlight insights to support decision-making.

Prepare professional PowerPoint presentations and reports for internal and external use.

Strong administration experience in a busy office environment.

Excellent Excel skills (formulas, pivot tables, VLOOKUP/XLOOKUP, charts).

Confident creating high-quality PowerPoint presentations.

Strong customer service skills with a professional manner.

High attention to detail and strong organisational skills.

Ability to manage multiple tasks and deadlines.

Good written and verbal communication abilities.

Able to work independently and as part of a team.

Desirable

Experience with CRM or order-processing systems.

Knowledge of data visualisation tools (Power BI or similar).

Previous data analysis or reporting experience.

Personal Attributes

Proactive and self-motivated

Logical problem-solver

Progression Path

Opportunity to work closely with the Manager on operational and analytical projects.

Clear route to develop into a Specialist Manager role, based on performance and skill development.

Ongoing training and support provided to help you progress within the team.

Calm under pressure

Reliable and trustworthy

Confident and friendly communicator