IT Support Technician

Are you an experienced IT Support professional looking for a hands-on technical role within a busy IT environment? We're looking for two skilled IT Support Technicians to join our client on a fixed-term basis, supporting a major programme of work through to March 2026., Provide responsive support across desktops, laptops, tablets, and smartphones, resolving incidents within agreed SLAs. Support large-scale Windows 11 rollouts, including imaging, data migration, configuration, and post-deployment assistance. Manage Azure/Entra ID and on-prem Active Directory, Microsoft 365, Teams, SharePoint, and Windows OS environments. Administer Windows and iOS devices using SCCM and Intune for updates, patching, configuration, and deployments. Support risk-based patching, mitigate vulnerabilities, and maintain high standards of infrastructure integrity and availability. Handle support and change requests, prioritising based on business impact and maintaining clear communication with users. Create and maintain accurate technical documentation to support efficient first- and second-line fix capabilities. Work in line with IT compliance standards, BCP/DR principles, and industry best practices. Deliver excellent support to users of varying technical ability, communicating clearly and professionally. Collaborate with internal teams and third-party providers, contributing to continuous improvement initiatives.What We're Looking For

These roles are ideal for proactive, customer-focused technicians with strong end-user support experience and solid knowledge across Windows, M365, device management, and enterprise infrastructure., Strong technical support background within a professional IT environment Hands-on experience with Windows 11 deployment Proficiency with AD, Azure/Entra ID, M365, Teams, SharePoint Solid understanding of SCCM, Intune, and device management best practices Excellent communication and customer service skills Ability to work effectively as part of a team in a fast-paced environment Must be available for an immediate startDon't miss out apply today!!