ICT Helpdesk Administrator

The Northern Ireland Ambulance Service is seeking an enthusiastic and proactive ICT Helpdesk Administrator to join our dynamic ICT Department. This is a rewarding opportunity to support essential technology services that help frontline teams deliver life-saving care across Northern Ireland.

If you're organised, tech-savvy, and thrive in a fast-paced environment, we'd love to hear from you.

The Role

As an integral part of the ICT team, you will:

Provide ICT Support

• Act as the first point of contact on the ICT Helpdesk
• Monitor, log, and manage incidents and service requests
• Assist in desktop and telecommunications support
• Ensure issues are resolved promptly in line with Trust procedures

Deliver High-Quality Administration

• Manage diaries, calendars, mail, and staff records
• Prepare documentation, reports, agendas, and presentations
• Maintain the ICT filing system and support meeting coordination
• Support Trust-wide ICT projects and quality initiatives

Manage Mobile Devices & Contracts

• Maintain accurate records for mobile voice and data contracts
• Control the issue and security of mobile devices (phones, tablets, iPads)
• Verify records, identify redundancies, assist with fleet mapping
• Liaise with senior managers on usage and contract guidelines

Contribute to Continuous Improvement

• Work collaboratively with ICT staff and system users
• Notify team leaders of any service-impacting events
• Promote new technologies within the Trust
• Support data access, analysis, and modernisation initiatives, * Make a meaningful impact supporting frontline emergency services
• Work within a friendly, supportive ICT team
• Gain experience across a wide range of systems and technologies
• Develop professionally with continuous learning opportunities
• Competitive Band 4 pay at £13.57 per hour
• Free on-site Parking
• Enhanced holiday rates
• Weekly Pay

If you wish to apply in confidence, please submit your CV via the link provided or contact Geraldine Stevenson for further information.

Applicants requiring adjustments or support during the recruitment process are encouraged to get in touch so that appropriate arrangements can be made.

Please note: Successful candidates may be required to complete a Basic or Enhanced Access NI security check (fee of £18+). A previous conviction will not automatically disqualify you; all information is treated in strict confidence. For further details, visit: www.nidirect.gov.uk/campaigns/accessni-criminal-record-checks.

One of the following: HND (or recognised equivalent) + at least 1 years' experience in an ICT service-oriented environment OR Five GCSEs (A-C) including Maths and English + at least 2 years' experience in an ICT service-oriented environment, Excellent interpersonal and communication skills, especially under pressure Confident in the use of Microsoft Word, Excel, Outlook (or equivalent) Ability to prioritise, plan, and work collaboratively