Technology Support Officer

As the Technology Support Officer, you will manage a wide range of technical solutions across the Council's ICT estate to ensure good service to customers. These will include core Microsoft technology across Servers and Desktop environment including the support of development and upgrades.

The Technology Support Officer will predominantly provide technical support to the internal staff and will be working closely with colleagues across the Corporate IMT department, aiming to resolve customers' issues in a timely fashion., * Act as a single point of contact regarding the placing and resolution of IT issues and queries

• Recording, tracking and prioritising incidents. Making an initial assessment of requests, attempting to resolve them or referring them to another support team who can.
• Troubleshooting of IT related problems (software/hardware)
• Providing advice and guidance
• Resolving all levels of Service Requests for customers, including application & account access
• To be able to communicate with users in a professional, empathetic manner, with the ability to reason and effectively troubleshoot their problem with an understanding of the business needs

Do you have experience in VPN?, * Educated to a higher level (e.g. degree, HND), or be able to demonstrate equivalent knowledge, skills and aptitude

• Core Microsoft technologies including O365, Exchange, Skype, Teams, Windows server, Windows desktop, SQL Server & Windows phones
• Common technical ICT solutions e.g. web and mail filtering, virtual server environments & VPN solutions
• Implementation and support of cloud-based services
• Excellent understanding of ICT service principles and practices, based on ITIL V4

Not only is this a great opportunity, but its a fantastic time to join our team. You will receive an extensive range of employee benefits including:

• Generous Annual Leave - 28 days annual leave (rising by 5 days after 5 years of continued local government service), plus bank holidays

• Local Government Pension Scheme

Wokingham Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside. We're home to a range of high performing schools, a host of international businesses and an incredible community. We have a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life.