IT Support Technician

Pin Point Recruitment is supporting our client in the search for an experienced IT Support Technician to join their team. This role will provide high-quality 1st and 2nd line support across desktops, laptops, mobile devices, printers, and other endpoint hardware. The successful candidate will be customer-focused, technically capable and able to resolve incidents quickly and efficiently to keep systems running smoothly., + Install, configure and maintain Windows 10 and Windows 11 desktop environments

• Provide 1st & 2nd line IT support via the Service Desk
• Support users in both physical and VMWare virtual environments
• Install, configure and troubleshoot hardware and software for desktop and mobile devices
• Ensure communication systems deliver seamless service, resolving incidents promptly
• Administer Active Directory and Microsoft Exchange accounts and access permissions
• Maintain secure file storage access and data protection
• Support enterprise messaging (Microsoft Exchange) and unified communications (Mitel)
• Travel to other UK sites as required and provide remote support
• Adhere to ISO standards, security policies and Health & Safety compliance
• Positively represent the business to staff, suppliers and customers

• Experience providing 1st & 2nd line IT support
• Strong knowledge of Windows 10/11, Active Directory & Exchange
• Understanding of VMWare environments
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service capability
• Full UK driving licence (essential due to travel requirements)

• Competitive salary of £27,500
• Monday - Friday work pattern - no evening or weekend shifts
• 25 days holiday + bank holidays
• Professional development and training opportunities
• Supportive and collaborative team environment