CRM Project Manager
Role details
Job location
Tech stack
Job description
Our client, a leading engineering organisation, is embarking on a major CRM transformation programme and is seeking an experienced CRM Project Manager to support the implementation of a new CRM platform. This is an excellent opportunity to play a key role in driving system improvements, process automation, and technical enhancements across a complex business environment.
Working through our specialist recruitment consultancy, you will lead the delivery of CRM-related workstreams, collaborating with internal stakeholders, technical teams, and external partners to ensure the solution is configured, customised, and deployed effectively., * Oversee the end-to-end delivery of CRM implementation and upgrade projects.
- Lead planning, governance, and stakeholder communication across technical and business teams.
- Work closely with developers, architects, and product owners to refine requirements and deliver customisation, workflow automation, and integrations.
- Manage project documentation, milestones, risks, and timelines.
- Ensure successful adoption through user engagement, UAT support, and post-deployment optimisation.
- Drive continuous improvement of CRM processes and functionality., If you're an experienced CRM Project Manager looking for your next contract opportunity and want to contribute to a major transformation programme, we'd love to hear from you.
Requirements
- Proven experience delivering CRM implementation in complex organisations.
- Strong background with Salesforce, Microsoft Dynamics 365, Oracle/Siebel, or SAP CRM.
- Demonstrated experience in CRM configuration, enhancements, integrations, and workflow automation.
- Excellent project management skills - planning, governance, stakeholder management, and delivery.
- Ability to communicate clearly with both technical and non-technical stakeholders.