Internal Applicants only - Systems Support Developer/ Analyst (SIMS)

Internal Applicants only - Systems Support Developer/ Analyst (SIMS), The position is based within University IT where the role holder will work as part of a professional service delivery team dedicated to the provision of an efficient, effective, customer focused and quality driven IT service to all staff and students across the University.

The job requires the role holder to:

• Contribute to a centre of expertise within the organisation, taking responsibility for the development and maintenance of technical systems.

• Provide professional advice and guidance on the student information system (SITS) processes and procedures to internal and external customers, using judgement and creativity to suggest the most appropriate course of action where appropriate, and ensuring complex and conceptual issues are understood

• Take responsibility for the specification and design of smaller or less complex systems, using judgement and creativity to suggest the most appropriate course of action where appropriate.

• Agree appropriate design standards, methods and tools in consultation with line management.

• Ensure that all work is documented using the appropriate standards, methods and tools, including prototyping tools where appropriate.

• Maintain market awareness, assess software packages on their ability to meet all or parts of specified requirements and advise colleagues and management on their technical suitability.

• Liaise with colleagues where appropriate on cost benefit analyses, risk analyses and development plans.

• Liaise with external suppliers and contribute to the assessment and selection of suitable software packages to meet all or parts of specified requirements.

• Maintain an awareness of operational requirements especially in terms of service levels, availability, response times, security and repair times.

• Provide technical expertise, advice and guidance on all aspects of design and technology within your remit.

• Ensure that all tasks and procedures are carried out effectively and efficiently to agreed levels of service.

• Receive, log and prioritise support requests in accordance with agreed criteria and the needs of the organisation, escalating requests to development staff or suppliers where appropriate.

• Ensure that problems are dealt with in accordance with agreed standards and processes, and that escalation procedures are adhered to.

• Work within matrix-teams of staff across the organisation to deliver enhanced technology solutions to the University. Provide advice and guidance where necessary.

• Participate in any projects as appropriate.

• Establish relationships with key contacts to ensure role objectives are met, developing appropriate communication links with internal and external stakeholders as required.

• Abide by University policies on health and safety and equality and diversity.

• Perform other duties occasionally which are not included above, but consistent with the role. Complete tasks normally associated with junior colleagues to meet operational demands. Undertake duties associated with a more senior role for developmental purposes.

You will have administrative experience of large scale IT systems in a large organisation, and preferably with the specific tool, SITS:Vision. You will have an understanding of how workflow processes can operate in a large Management Information System, and how they can be developed to meet customer requirements. You will have an understanding of dealing with suppliers of large scale enterprise systems (or SaaS) and how these systems are operated.

You will be comfortable working in a fast-paced academic environment and will be a key member of the wider IT team within which you will be expected to build strong, effective working relationships.

You will be expected to develop your expertise in the technologies that you work with and will support the transition of developments to operational teams as required. The role will require you to prioritise and manage your workload effectively and respond promptly to new requirements where necessary.

The role holder will provide a highly professional, friendly and customer focused face to the services offered by University IT. You will be expected to work within departmental processes, based on ITIL, around change control, version control, documentation and knowledge sharing., 1. Experience of the utilisation of I.T systems in supporting and developing processes and procedures within an HE environment.

2. Evidence of ability to undertake and deliver small projects in a customer focused environment

3. Demonstrable experience of utilising toolsets for monitoring, auditing and reviewing service support performance.

4. Excellent and proven relationship management skills with experience of managing the requirements of stakeholders

Customer Service, Communication and Team Working

5. Proven ability to shape developments through active participation within teams and groups.

6. Excellent interpersonal, communication and organisational skills. Able to document complex technical solutions in a logical and clear framework that can be readily understood by others.

Planning, Analysis and Problem Solving

7. Ability to be flexible to prioritise workload under pressure.

8. Demonstrable knowledge and experience in problem, error and knowledge management analysis, resolution and delivery techniques.

Qualifications and Education

9. Degree/NVQ 4 or equivalent / Professional membership/experience

Desirable Criteria

1. Experience in the annual cycle of events for students applicable in a large HE institution

2. Knowledge of the SITS Student Records System

3. An understanding of ITIL service management, or similar.

4. Ability to communicate in Welsh or have a willingness to learn.

Cardiff University can offer many attractive benefits to its employees, including a competitive salary, 37 days annual leave per annum and a generous pension scheme. More information on what we can offer can be found at https://www.cardiff.ac.uk/jobs/what-we-can-offer.

This post is full-time (35 hours per week) and open ended.

Salary: £33,951 - £36,636 per annum (Grade 5)

Cardiff University has a vacancy for a Support Developer/Analyst with the team that looks after SITS:Vision, locally branded as SIMS. Us We want to make Cardiff University an institution that is respected the world over. Our vision is to be a world-leading, research-excellent, educationally outstanding university, driven by creativity and curiosity, which fulfils its social, cultural, and economic obligations to Cardiff, Wales, the UK and the world. We expect to improve our standing as one of the top 100 universities in the world and the top 20 in the UK. Opportunity The successful candidate will work within University IT alongside well-established infrastructure, systems and operations teams and will have a key role in supporting and developing workflow systems within the Student Information System. They will have an opportunity to learn and develop technical and analyst skills to continue to progress in a technical career., Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a University which seeks to fulfil our social, cultural and economic obligation to Cardiff, Wales, and the world. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements., Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.