Medior Technical Support Engineer - Linux Hosting (English-Speaking, The Hague)

LeaderTelecom B.V.

The Hague, Netherlands

2 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Intermediate

Compensation

€ 3.2K

Job location

The Hague, Netherlands

Tech stack

Proxmox

Artificial Intelligence

Apache HTTP Server

JIRA

Ubuntu (Operating System)

CentOS

Command-Line Interface

Debian Linux

Linux

DNS

Electronic Mailing

Network Interface Controllers

Web Servers

Issue Tracking Systems

Kernel-Based Virtual Machine

Linux Servers

Nginx

Virtualization Technology

Web Hosting Services

Transport Layer Security

Sysadmin

Kubernetes

Zendesk

Network Server

Docker

VMware

Job description

In this role you act as first and second line support for our customers.

Your daily tasks will include:

Handling support tickets, e-mails, chat and (occasionally) phone calls.
Troubleshooting hosting-related issues:
Linux servers (CLI), web hosting, VPS, GPU servers
DNS, SSL, web servers, e-mail issues, performance problems
Managing SSL certificates (ordering, installation, renewal, troubleshooting).
Helping customers with questions about invoices, payments, cancellations and renewals.
Thinking along with customers about the best technical solution and: identifying opportunities to upsell/cross-sell; suggesting upgrades (GPU capacity, longer terms).
Working closely with sales and engineering when issues become more complex.

Requirements

Do you have experience in Zendesk?, You are service-oriented, technically strong and enjoy direct contact with customers.

Must-haves:

At least 3 years of experience in a similar role:

technical support / helpdesk / hosting support / junior sysadmin.

Solid knowledge of Linux (Debian/Ubuntu/CentOS/Alma/etc.), preferably from the command line.

Experience with hosting environments: DNS (A, AAAA, MX, CNAME, TXT, PTR, etc.); web servers (Nginx/Apache); SSL certificates (installation and troubleshooting)

Excellent command of English, both spoken and written.

You are comfortable with a commercial mindset: spotting opportunities for upgrades and additional services; discussing these in a natural, customer-friendly way.

Customer-focused, patient, accurate and able to set priorities.

Nice-to-haves (big plus):

Familiarity with GPU servers and high-performance computing / AI / ML workloads.

Experience with ticketing systems (e.g. Zendesk, Freshdesk, Jira, etc.).

Hardware knowledge:

basic understanding of server/PC hardware (disks, RAM, NICs, etc.)

able to perform simple hardware checks or replacements in a server environment.

Basic knowledge of virtualisation (KVM, Proxmox, VMware) or containers (Docker, Kubernetes).