Junior IT Support Engineer

• Provide 1st-3rd line desktop support for all business systems and applications.
• Act as the first point of contact for the IT Helpdesk, ensuring timely resolution of incidents and adherence to SLAs.
• Deploy, configure, and maintain desktops, laptops, printers, and peripherals.
• Install, update, and troubleshoot software, patches, and security updates across Windows environments.
• Manage Active Directory (Users, Groups, OUs, Group Policy, NTFS Permissions, DFS).
• Administer and support our Microsoft 365 Tenant (Users, Groups, Teams, OneDrive, Exchange Online, SharePoint).
• Support Windows Server environments, including DHCP, DNS, print services, and DFS.
• Assist with network troubleshooting, including VLANs, LAN/WAN, Wi-Fi, Switches, Routers, and VPN configurations.
• Support audio-visual equipment and meeting room technology.
• Maintain accurate IT asset tracking and management (mobiles, laptops, and PCs).
• Ensure proper documentation of processes, configurations, and troubleshooting steps.

Applicants must be eligible to work in the specified location

Only under 6 years of experience., * 3-5 years' experience in an IT support role, covering 1st-3rd line issues.

• Strong understanding of Windows 11 deployment, maintenance and Troubleshooting.
• Proficiency in Active Directory, Group Policy deployment, and Windows Server administration.
• Experience supporting Microsoft 365 Apps & Hybrid Setups (Exchange Online, Teams, OneDrive).
• Strong troubleshooting skills for network connectivity, TCP/IP, VLANs, and VPNs.
• Basic Knowledge of IT security best practices, endpoint protection, and compliance.
• Experience supporting audio-visual systems and meeting room technology.
• Ability to prioritize tasks, manage incidents efficiently, and meet deadlines.
• Strong interpersonal and communication skills - this is a client-facing role requiring professionalism and relationship-building.
• Eagerness to learn new technologies and develop expertise in IT infrastructure.
• Ability to work independently and collaboratively within a global IT team.