IT Technician | Birmingham

You'll support day-to-day IT operations including device setup, account management, software updates, troubleshooting and classroom tech support. You'll work through a clear ticketing system, receive modelling from senior technicians and follow structured procedures for diagnosing and resolving IT issues. You'll also help maintain servers, manage user permissions and support network reliability.

Department Highlights

The IT department functions as a well-organised unit with shared documentation, consistent routines and a strong team ethos. High-quality equipment, stable systems and well-defined responsibilities allow technicians to develop quickly and confidently.

Professional Support

• Weekly mentoring and task reviews
• Shared troubleshooting guides and equipment logs
• CPD on security, networks, safeguarding and new technologies
• Opportunities to assist with school-wide digital projects and upgrades

• Good technical understanding of hardware, software and networks
• Calm, clear communication
• Strong problem-solving and prioritisation skills
• A collaborative, service-focused attitude

This is a fantastic role for someone seeking growth, stability and strong guidance in a well-structured IT team.