IT Support Engineer (DU/FR/EN)

Based in Brussels, the IT Support Specialist is a second level support role with the responsibility of providing technical support to customers and operational and administrative support for IT functions., Your main responsibilities will include:

• Providing world class customer service to their staff.
• Execute the effective and timely delivery of IT services.
• Interact effectively with all customer constituencies.
• Maintain the operational availability of all computer related equipment and IT resources including laptops, desktops, printers, servers, data communication equipment, network infrastructure, telephone equipment and audio-visual systems.
• Deploy computer and related equipment in a timely fashion to meet the day to day operational requirements.
• Responsible for setting up, installing, operating, testing and troubleshooting audio and visual equipment, including setting up equipment used to enhance live events, such as laptops, projectors, screens and microphones.
• Respond to conference room attendee technology requests and needs, and troubleshoots problems utilizing standard troubleshooting tools.
• Perform effectively as a second level technical resource to resolve customer problems and provide technical leadership to other local IT resources.
• Encourage and promote team work between local, regional, and Global Services IT resources.
• Promote and maintain the effective utilization of Firm provided software applications by internal customer constituencies.
• Participate as an active team member on IT projects to which assigned.
• Interact with external vendors.

• Experience providing support in a Windows 10/11.
• Experience providing support on Microsoft Office products, particularly Word/Outlook. Office 365 experience helpful, Exchange and SCCM.
• Extensive experience with computer hardware, printers, smartphones and audio-visual communications equipment.
• Strong customer services skills, interpersonal and team skills (English & Dutch and French are required)

Complete package and the opportunity to work in a high-end environment.

Our client is a leading service company. They are looking for an IT Support Specialist as second level support role., Our client is a leading insurance company. They are looking for an IT Support Specialist to take part in the company's development., PageGroup is an equal opportunity employer committed to workforce diversity, both as an employer as well as a recruitment service provider. Each recruitment decision we make for people we hire and people we place into new roles is based solely on the candidates' knowledge, experience and skills.