IT Support - Business Services - Brussels

Looking for a motivated and service-oriented IT Support Technician to provide Level 1 and occasionally Level 2 technical assistance to end users in a dynamic and fast-paced environment. This position is ideal for a young, tech-savvy professional with strong communication skills who wants to build a solid foundation in IT support.

• Provide first-line technical support (L1) via phone, email, or ticketing system.

• Troubleshoot hardware, software, and network issues efficiently.

• Escalate complex incidents (L2) when required, ensuring smooth resolution.

• Install, configure, and maintain computers, peripherals, and standard applications.

• Support both on-site and remote users.

• Document incidents, solutions, and updates in the ITSM tool.

• Contribute to continuous improvement of IT processes and user satisfaction.

• Degree or certification in IT, Computer Science, or a related field (or equivalent experience).

• Previous experience in IT Support / Helpdesk is a plus, but junior profiles are welcome.

• Excellent communication and interpersonal skills.

• Strong problem-solving mindset and customer-service orientation.

• Fluent English (spoken and written).

• Reliable, organized, and eager to learn.

De gebruiker begeleiden bij het oplossen van problemen of van op afstand de controle nemen over het systeem

De middelen bepalen die nodig zijn om het probleem op te lossen en de oproep indien nodig bijsturen (onderhoud ter plaatse, gespecialiseerde technicus, ...)

Gebruikers, klanten en diensten adviseren en hen technisch ondersteunen

Een interventie uitvoeren: Vanop afstand

Een hardware- of softwareprobleem vanop afstand diagnosticeren

Back-ups maken en terugzetten

Technische ondersteuning verlenen

Tickets beheren in een helpdesk systeem

Vakdocumentatie bijwerken

Basisonderhoud aan informaticamateriaal uitvoeren

Beperkte ervaring ( < 2 jaar )

Beperkte ervaring ( < 2 jaar )

Zohra Hachani

Basis (A2)

Nederlands

Our client is a well-established business services firm based in central Brussels, recognized for its professional excellence and modern working environment.