IT Support Engineer

We are seeking a skilled and proactive IT Operations Engineer to join our team and ensure the smooth and secure operation of end-user IT services. This role involves direct on-site support and issue resolution across a range of technologies, including Microsoft 365 cloud services, enterprise device management, application deployment, shop-floor systems, printing, and more.

The successful candidate will be the go-to technical point of contact on-site, supporting users, resolving escalated incidents from the service desk, and playing a key role in maintaining global IT standards., * Provide hands-on IT support for site-based and regional users, ensuring timely resolution of issues escalated by the global service desk.

• Maintain, troubleshoot, and support technologies including:

• Microsoft Office 365 cloud applications and services
• Windows desktop and server environments
• Device management (Intune, SCCM, Autopilot)
• Application deployment
• Manufacturing shop-floor systems
• Audio-visual equipment and printing

• Assist in Incident, Problem Management, and Service Request fulfilment in line with SLAs and KPIs.
• Support asset and license management as directed by IT Operations leadership.
• Ensure adherence to IT security measures and policies, maintaining cyber awareness and best practices.
• Contribute to the continuous improvement of IT services and user satisfaction scores.
• Provide operational documentation and support for new technologies and project deployments.
• Build strong relationships with users, becoming a trusted advisor for IT services at the site.

Essential:

• Proven experience in an on-site IT support role or similar capacity.
• Solid understanding of Windows-based systems, Office 365, and enterprise connectivity.
• Experience supporting end-user technologies such as:

• Microsoft desktop/server systems (AD, DNS, DHCP)
• Microsoft Office 365 suite
• Audio-visual and printing technologies

• Strong communication skills with a service-focused approach.
• Ability to prioritise tasks, manage time effectively, and adapt to changing business needs.

Desirable:

• Microsoft certifications (OS, Office365, or Azure).
• Experience with:

• Intune, SCCM, Autopilot, PowerShell scripting
• Citrix/RDS, Exchange, Teams, SharePoint
• ERP or CRM systems (e.g., Microsoft Dynamics)

• Additional languages beyond English are a plus.

• Competitive salary
• Discretionary annual bonus
• Up to 5% matched pension contribution
• Life assurance (4x salary)
• 25 days annual leave + bank holidays
• Employee Assistance Programme
• Medicash health plan
• Eyecare vouchers
• Retail and service discounts
• Salary sacrifice car scheme
• Cycle to work scheme