IT Support Engineer
Role details
Job location
Tech stack
Job description
An established Managed Service Provider based in Oxfordshire, are looking for a dedicated IT Support professional to join our technical support team. This is a fantastic opportunity to work across a diverse customer base, supporting a wide range of technologies in a fast-paced, collaborative setting.
This role offers hybrid working, with an expectation of being in the office at least three days per week, as well as visiting customer sites when required.
What you'll do:
- Provide helpdesk support to end-users via telephone and email, resolving hardware, software, and network-related issues
- Troubleshoot and support desktop PCs, laptops, servers, and peripheral devices
- Manage user accounts, permissions, and identities within Microsoft 365 and Azure Active Directory
- Support and maintain customer networks including LAN, WAN, VPNs, DNS, TCP/IP, firewalls, and backup solutions
- Assist with deployment, configuration, patching, and updating of operating systems
- Monitor system performance and proactively identify issues before they impact users
- Maintain accurate documentation of support activities, configurations, and procedures
- Collaborate with the wider IT team on projects such as network upgrades, hardware refreshes, and software rollouts
- Visit customer sites as required to provide hands-on technical support, We understand the key role people play in the development of your business and the importance of ensuring you make the right hires. We work with you to understand your business needs and culture while taking on the responsibility of representing your brand in the market.
Recruitment isn't just a job for us, we love what we do. Our consultants are qualified recruitment professionals who are experts in their fields. Our teams specialise in their sector ensuring all their activities provide you with industry insights, building a pool of the most qualified and relevant candidates and providing a targeted, bespoke and proactive recruitment service.
Our Strategy
We understand that recruitment is not an exact science and that each client, candidate and job can have slightly different requirements. Winsearch support a range of core sectors, from manufacturing to construction, offering both a standard range of services, and bespoke offerings to ensure the intricacies of each industry can be accounted for. Our specialist consultants have a wealth of knowledge and experience, ensuring they can provide a personalised solution for your business.
At Winsearch we work with the strongest candidates within the industry. Our thorough and detailed knowledge of our clients' requirements ensure we select the strongest candidates using a range of channels.
How can we help you?
At Winsearch we pride ourselves on our relationship with our clients. We share their challenges and work together to provide the right solution. We promise that we will leave no stone unturned in sourcing candidates for every role that we work on while providing a consultative approach with two-way feedback.
It is extremely important at Winsearch that we establish and maintain a working partnership with all our candidates. We will listen, understand, and advise helping you through the process of gaining your next role. We understand that sometimes it can be an exciting process while for some it is extremely daunting. Our REC qualified consultants can adapt to your personal situation and as experts within the industry ensure we help you find the right job and company for you.
Client Testimonials
"I have been working with Winsearch for the last 3 months recruiting new team members. Winsearch have worked tirelessly to find the perfect engineers. Very professional & they understand the finer details, I couldn't recommend them enough."
"Winsearch provided new energy and focus to a group of roles within Chemical Operations/ Warehousing, and displayed great professionalism, attention to detail and sustained focus on what turned out to be challenging roles. Winsearch went above the standards I had expected."
"Thank you to Winsearch team for all their efforts in successfully filling the shift manager vacancy. I received a strong shortlist of candidates in a short space of time which didn't compromise on quality and received a professional service throughout the entire campaign. I would recommend them a recruitment partner."
Requirements
Are you a customer-focused IT professional looking to grow your career within a forward-thinking MSP environment?, * A strong customer-service mindset with a proactive approach to problem-solving
- Solid understanding of networking fundamentals, including LAN/WAN architecture, TCP/IP, DNS, VPNs, and firewalls
- Proven experience in desktop and hardware support across Windows (including Windows Server), macOS, and Linux
- Hands-on experience with Microsoft 365 and Active Directory administration
- Familiarity with MSP tools, particularly RMM platforms for monitoring, patching, and software deployment
- Excellent communication skills, with the ability to explain technical issues to non-technical users
- Strong organisational skills with the ability to prioritise effectively in a fast-paced environment
- Ability to work independently while managing your own workload and time
Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!
