Technical Administrator

Managing the assessment and provision of appropriate responses to incoming customer enquiries. The generation and issuing of formal technical quotations in a timely and accurate manner to ensure excellent customer service., * Be the first port-of-call for customer sales enquiries including responding to emails and telephone calls

• Preparing sales quotations based on email and telephone enquiries, and via the Business Development team
• Calculate pricing for servicing work, spare parts and preparing service contracts
• Reviewing current approach with customers and previous quotations to ensure the correct pricing, currency, payment terms, discounts and shipping arrangements are applied where applicable
• Liaise with the Packing Department to obtain accurate weights and dimensions
• Liaise with the Production Department to obtain accurate product lead times
• Obtain freight quotes from logistics providers
• Provide a strong understanding of Copley products and in particular the features and benefits for customers applications
• Identify opportunities to 'up-sell' or address 'gaps' in customer requests and discuss these with the Business Development Team
• Providing appropriate technical guidance and relevant equipment literature when appropriate
• Dealing with technical queries including liaising with other functions, including the Business Development Team, Technical Support Department and Customer Account Managers, as required
• To maintain timely and accurate records in the CRM.
• To input and manage data within the SAGE200 commercial modules
• Updating price lists and master quotes templates
• Perform other routine clerical tasks as assigned and requested by the Line Manager
• Must be aware of duties relating to Health and Safety and work in a safe manner at all times
• To actively seek Continuous Improvements in all activities carried out

• Minimum of A-levels in maths and science related subjects
• Experience in a similar technical/scientific role, ideally with a global customer base.
• Excellent time management skills.
• Highly organised and diligent with a strong attention to detail
• Excellent communication skills, both written and verbal.
• Computer literate, with good knowledge of Microsoft Office products
• Experience of Sage 200 and CRM
• Enthusiastic and proactive work ethic.
• Determination and resilience.
• Must be able to work alone or as part of a team in a demanding and work-intensive environment
• Must be confident, flexible and willing to change duties to meet the changing demands of the company
• Willing and capable of learning new skills

Personal Attributes:

• A willingness to propose new ideas and processes.
• Enthusiasm to develop your own skills and knowledge.
• A calm demeanour, the ability to work well under pressure, and meet deadlines.
• A ?exible approach to work.
• The ability to accept and action feedback.

• Salary £30,000 per annum
• Usual Copley staff benefits including 25 days annual leave plus bank holidays, competitive pension plan, lunch and a discretionary bonus scheme
• Open to both full-time and part-time applications
• Reporting to the Office Manager

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.