IT Support Analyst

Your new roleYou will be joining an established Service Desk, reporting to the Service Desk Manager and working alongside the Service Delivery Manager, to resolve 1st Line tickets. We are ideally looking for someone who has worked in a similar sized organisation, supporting circa 1200 users (or more). You will have some experience in a Service Desk/1st Line role, and have excellent communication skills - able to adapt your communication style and approach to best suit the customer.

What you'll need to succeed

We are looking for a Service Desk Analyst with experience supporting Windows 10, 11, Office 2016, 2019 and O365, and knowledge of the ITIL framework (with a foundation V4 certification being an advantage), experience with ITSM tools (this organisation uses Halo, but that is not essential), and someone proficient in end user device installation, configuration and troubleshooting of Windows, Desktops, laptops and Android tablets.

The organisation is currently predominantly on prem with plans to migrate to the Cloud in the next year or two - as part of the service desk, you will gain exposure to Cloud technologies as the organisation migrate to the Cloud - however, you don't need current knowledge of Cloud for this role.

Due to the nature of the organisation, you must hold a valid car driving licence and be eligible to undergo security clearance.

Overall, we are looking for a hardworking and reliable Service Desk Analyst looking to join a well-established team and organisation.

What you'll get in return

Salary of up to £35,000 depending on experience, hybrid working after probation, 26 days annual leave plus 8 bank holidays (34 in total) with the ability to purchase up to 10 additional days leave. Life assurance, flexible working policy, pension matched by the company up to 7%, plus other employee benefits.