Digital Business Support ERP

Following the implementation of our new ERP system (IFS), we are looking for a Digital Business Support professional to support operational teams during the post-implementation phase and to drive the continuous improvement of business applications, including the IFS ERP.

You will play a key role in change management, helping business teams adopt new functionalities and optimize the use of approved business applications. You will act as the first line of support for business users.

Reporting to the IT department, you will report directly to the Digital Hub Manager.

Your Responsibilities

• Provide first-line support for IFS users: prioritize and monitor requests, working closely with technical teams to ensure fast and effective resolution
• Understand and analyze business needs in order to propose and implement structured improvements within agreed timelines and budgets
• Manage relationships with external service providers within the scope of existing application maintenance (TMA) contracts
• Foster a collaborative mindset and facilitate regular interactions with business teams
• Ensure user adoption of defined processes and solutions to maximize the effective use of the ERP and other related applications
• Ensure clear, positive, and reassuring internal communication regarding achievements, progress, improvements, and benefits
• Provide regular, concise reports to management

Do you have experience in Sales?, Do you have a Master's degree?, * Customer-service oriented with excellent communication skills; able to adapt to different stakeholders and creative in implementing solutions

• Pragmatic, structured, and well-organized, you work rigorously according to defined methodologies to prioritize and track user requests in coordination with technical teams, ensuring fast and effective responses
• Minimum of 5 years' experience in ERP post-implementation support and follow-up in an equivalent industrial environment
• Knowledge of the IFS ERP, with a business affinity for finance and/or sales, is a strong asset
• Experience or strong understanding of business processes (in one or more of the following areas: R&D, production, project management, sales, finance) is essential
• Experience with ticketing tools to manage and track business requests
• Bachelor's or Master's degree, or equivalent professional experience
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and ticketing tools (e.g. Jira)
• Fluent in both French and English
• Willing to travel within the group's various entities

• Attractive salary and benefits package :

• Company mobile phone and subscription
• Meal vouchers (€8/day)
• Group insurance
• Hospitalization insurance
• Outpatient care insurance
• CCT 90 bonus
• Year-end bonus
• Year-end gift voucher
• 12 additional RTT days (based on 40h/week)
• Extra leave based on seniority and career progressio

Why Join Automatic Systems?

• Be part of a Belgian-rooted company that has maintained its family spirit over the years
• Opportunities for technical training and internal career development
• Work in a caring environment where everyone is encouraged to share ideas
• Join an innovative company actively contributing to sustainable development: over 80-90% of our products are recyclable

AUTOMATIC SYSTEMS is the world leader in the field of automated secure entry control. For nearly 50 years, the company has been designing and manufacturing equipment for pedestrian, vehicle, and passenger access. Founded in 1969, Automatic Systems has developed unique expertise in the design of high-end access control systems, single passage detection, and flow management. This expertise has earned the company a solid reputation for the high quality, performance, and reliability of its products. The company is part of the Bolloré Group, which ensures a long-term investment strategy and provides stability for the company. The Group is built on the commitment and loyalty of its talented employees, who make a difference around the world. Automatic Systems has a global presence through its network of subsidiaries and sales offices located in Belgium, France, Spain, the United Kingdom, the Netherlands, Germany, Canada, and the United States, as well as through an extensive network of international and local distributors. The company operates five production sites (three in Belgium, one in France, and one in Canada) and three Research and Development centers. Our sustainable performance is built on strong values: humility, excellence, courage, agility, innovation, and solidarity.