IT Support Engineer

• Providing 1st and 2nd Line support across multiple client environments.
• Supporting and maintaining LAN and WAN environments, including switches, firewalls, and VPN connectivity. - Essential
• Assisting with IP addressing, network configuration, and basic routing and firewall rule changes under guidance. - Essential
• Supporting users and systems across Microsoft 365, Azure / Entra ID, Windows Server, and Active Directory.
• Troubleshooting desktop, server, and network-related issues remotely and on-site.

The ideal candidate will have hands-on experience or good working knowledge of:

• Networking fundamentals - TCP/IP, DNS, DHCP, switches, firewalls, VLANs, VPNs.
• Basic understanding of routing, NAT, and network security concepts.
• Microsoft 365 / Office 365.
• Windows 10 / 11 and basic Windows Server.
• Active Directory and Azure AD / Entra ID.

About You:

• Around 3 - 5 years' experience in IT support (1st / 2nd Line), ideally in an MSP or busy internal IT environment.
• Comfortable supporting users and infrastructure and not afraid of networking-related issues.
• Keen to learn, develop, and work towards certifications (Microsoft, networking, security).
• Confident communicator with a professional, customer-focused approach.
• Enjoys working in a small team where you are trusted, valued, and given responsibility.

• Remote-first working with flexible client site visits.
• Hands-on exposure to cloud, infrastructure, and networking in real production environments.
• Close mentoring from senior engineers.
• Funded training and Microsoft certifications.
• Clear progression into 2nd / 3rd Line and project-focused roles.
• Company pension, overtime, and social events.

*Please note: this role does not offer visa sponsorship.

My client, a well-established IT technology company with over 20 years' experience in the market, are looking to hire an IT Support Engineer to join their small, high-performing technical team. The business supports over 200+ clients across London and some very prestigious names. They also operate a very flexible working model, with engineers primarily working remotely and visiting clients in London as and when required.