IT Support Engineer

• Provide 1st/2nd line support via the service desk (remote and in person)
• Manage and resolve tickets within SLA, escalating where needed
• Build, configure, issue, and return IT equipment (laptops, PCs, printers, scanners)
• Update and maintain Active Directory and M365 accounts
• Support starter onboarding and leaver offboarding processes
• Monitor backups and asset management tools
• Liaise with 3rd parties for equipment repair and licensing

• Strong end-user support background, with experience in ticketing systems
• Good knowledge of Active Directory and Microsoft 365
• Confident troubleshooting PC hardware and peripherals
• Clear communicator at both technical and non-technical levels
• Able to prioritise and work calmly under pressure

*Rates depend on experience and client requirements