IT Support Technician
Role details
Job location
Tech stack
Job description
As the IT Support, you will play a crucial role in supporting teams across the business to ensure all software and equipment needs are met. This learning role will give you exposure to large amounts of our IT systems, infrastructure and hardware.
The main purpose of this role is to support the IT Support Technician and Application Manager to provide fast and efficient support to the whole business. This role will also require involvement in the testing and implementation of projects around Software, equipment, and our ERP system.
Main responsibilities:
- Providing first-line technical support for hardware, devices, and general business software.
- Managing user access, accounts, and IT equipment for new starters and leavers.
- Monitoring systems to ensure availability, performance, and security.
- Logging, tracking, and resolving support tickets in line with agreed service levels.
- Supporting the IT team with ongoing projects related to IT infrastructure, ERP systems, websites, and business applications.
- Assisting with testing, rollout, and documentation of new systems, software, and processes., True to our values, we care about our employees and genuinely want our teams to have the best experience at work possible. You will work with our friendly teams in a dog-friendly office environment and have access to the following benefits
Requirements
Do you have experience in Organizational skills?, * A natural affinity with the use of varying software and systems.
- Strong interpersonal skills, with the ability and confidence to generate and build effective relationships with staff and managers.
- Excellent organizational skills
- Competent numeracy and literacy skills.
- Strong Microsoft Office skills.
- Basic computer hardware repair and troubleshooting skills.
- Problem solving experience
Benefits & conditions
- Your birthday as a paid day off each year
- Discounts across most of our products together with discounted veterinary fees within IVCE practices - up to 50%!
- Company pension - Employee 5% / Employer 3%
- EAP and supportive wellbeing programmes
- Family friendly policies
- Access to our rewards platform where you can enjoy discounts with a wide variety of retailers
- Cycle to Work Scheme
- Employee engagement activities
- Healthcare Cash Plan
Please visit https://www.petdrugsonline.co.uk to find out more about us!
Job Types: Full-time, Permanent
Pay: Up to £28,000.00 per year
Benefits:
- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- On-site parking
- Referral programme
- Store discount
