Technical Officer Data (WSOH)

West Suffolk council continues on a journey of ambitious change and are committed to being more commercial. With the new "Better Recycling" coming in 2026, we are seeking a full time Technical Officer (Data) who will report directly to the Service Liaison Manager in the Waste and Street Scene department. Duties for this post include (and are not limited to) running, generating and interpreting regular data reports for the Waste and Street Scene department. Duties also include assisting in dealing directly with resident queries relating to all areas of the Waste and Street Scene department, assessing applications, new accounts, and keeping the in-house system up to date.

You will possess excellent IT skills, have proven experience of working with all areas of Excel and Word and the ability to read data and run reports. This role provides an essential point of contact for residents and internal stakeholders; therefore, a professional manner is essential. You will also possess the drive and desire to improve the service we deliver, along with the ability to work under pressure and meet deadlines, be highly organised, and have attention to detail and accuracy; all of which are vital for this role.

• Holiday entitlement of 25 days, increasing to 29 days after 5 years (pro rata if part time) plus bank holidays (with an option to buy up to 10 extra days each year subject to approval)
• Generous pension scheme - contribute between 5.5% and 6.8% (depending on your salary) and the council will contribute 26%
• Life assurance - a payment of three times your annual salary
• flexible working options to enable work/life balance
• access to a unique employee benefits package which includes discounts and cashback on supermarkets, high street shops, holidays, mobile phones, electrical goods, savings and loan schemes and many other products and services
• Salary sacrifice benefits including Cycle to Work scheme, Tusker Leased Car Scheme and SmartTech (buy the latest tech products interest free and repay through your monthly salary)
• Rail and bus staff discounts
• A range of Health and Wellbeing initiatives including an employee assistance programme
• Discounted membership at Abbeycroft Leisure centres
• A culture of learning inspiring staff to focus on continuous learning
• Modern office accommodation

West Suffolk Council has been rated in the top 10 district councils for climate action (Climate Scorecards 2023) and as a member of UK100 has demonstrated its commitment to a rapid transition to Net Zero with Clean Air in our communities. The council has declared a climate and biodiversity emergency and is committed to working towards net zero emissions by 2039.