IT Support Engineer

• Deliver technical support via service desk, phone, and in person
• Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
• Manage users and devices in Active Directory and Azure AD (Entra ID)
• Install, configure, and troubleshoot desktops, laptops, printers, and peripherals
• Support basic networking (LAN, Wi-Fi, VPN)
• Install and maintain software, patches, and updates
• Log and manage tickets, documentation, and knowledge articles

Technologies:

• Active Directory
• Azure
• Hardware
• Support
• LAN
• Microsoft 365
• PowerShell
• Security
• SharePoint
• VPN
• Windows
• Office 365
• Cloud, We are seeking an IT Support Engineer to provide comprehensive support to our end users, primarily focusing on Microsoft technologies, hardware, and business applications. This role is fully on-site and falls under IR35 regulations. At our company, we value strong technical skills and customer service, offering a dynamic work environment where you can enhance your expertise and contribute to our teams success.

• Experience in an IT support engineer role with a focus on the Microsoft stack
• Strong Microsoft Windows and Microsoft 365 knowledge including Active Directory
• Experience setting up new users, building laptops and PCs, and networking
• Hands-on hardware troubleshooting experience
• Basic networking and security awareness
• Good communication and customer service skills
• Intune / Endpoint Manager experience (desirable)
• Azure and PowerShell exposure (desirable)
• Microsoft certifications (desirable)