IT Support Engineer

• In this role, you will support our hospitality and events business based in Luton by addressing all IT requirements.
• You will take responsibility for securing the IT network and providing core support to all staff members.
• As an IT Support Engineer, you will work alongside the IT Manager to provide technical assistance, troubleshooting day-to-day issues and helping to ensure the smooth functioning of our IT systems and infrastructure.
• This position requires a good understanding of various hardware and software technologies and excellent problem-solving skills, requiring you to work collaboratively with colleagues and external vendors.

Technologies:

• Active Directory
• Azure
• Cloud
• Hardware
• Support
• ITIL
• Network
• Office 365
• Power BI
• PowerShell
• TCP/IP
• Windows

• I require a minimum of two years' experience in a similar IT support role.
• A solid understanding of standard computing systems and networking principles is essential.
• You should have experience with Active Directory, Office 365, and basic networking TCP/IP knowledge.
• I expect a good understanding of cloud technologies such as Azure.
• Exposure to Windows 11 and Server in a corporate environment is necessary.
• You must have the ability to troubleshoot common issues with various devices and software.
• Proficiency in Word, Excel, PowerPoint, and Outlook is required.
• Effective verbal and written communication abilities are important for interacting clearly and constructively with team members and business users.
• I need you to be proficient in managing multiple tasks and projects simultaneously while prioritizing and adapting to planned and reactive work effectively.
• Any knowledge of Power BI or PowerShell is desirable but not essential.
• Experience using service desk tools and remote support software is preferred.
• Familiarity with ITIL processes and SLAs is beneficial.

We offer a competitive salary of up to £32,000 per year and an excellent company benefits package, including 25 days of annual leave plus bank holidays, pension, life insurance, and more.

• This is a permanent position with an opportunity for you to grow and contribute within the hospitality and sporting events sector, focusing on how we can effectively provide and deliver IT services.