Product & Systems Technical Support
Role details
Job location
Tech stack
Job description
FMC are looking for a digitally capable, organised operator to support the smooth running of our commercial and product operations. This role works closely with Sales, Marketing, Product, and Operations teams to help manage systems, respond to day-to-day queries, and keep processes running efficiently.
You'll be a reliable point of contact for operational questions, comfortable working across multiple tools and platforms, and proactive in helping reduce friction through better organisation, documentation, and system usage., Operational & Commercial Support
- Act as a first point of contact for day-to-day operational and system-related queries, helping teams find clear and accurate answers.
- Triage requests and issues, resolving straightforward queries independently and escalating more complex matters appropriately.
- Support Sales and Marketing teams with operational information that helps deals and campaigns run smoothly.
- Help build and maintain internal FAQs, guides, and reference materials to reduce repeat questions.
Systems Administration & Support
- Support the administration and day-to-day use of core business systems, including:
- HubSpot
- Calendly
- Zapier
- CRM and related commercial tools
- Ensure systems are kept up to date, used consistently, and aligned with agreed processes.
- Assist with basic automations and integrations, and work with others to implement improvements where needed.
- Help onboard team members to systems and tools, ensuring they understand how to use them correctly.
Problem Solving & Process Support
- Investigate operational issues by gathering information, checking systems, and working with stakeholders to identify solutions.
- Follow structured processes to resolve issues efficiently and accurately.
- Flag recurring problems and suggest practical improvements to processes or documentation.
Continuous Improvement
- Identify opportunities to improve how information, systems, and processes work together.
- Help maintain clear documentation and process guides.
- Support incremental improvements that reduce manual work and improve consistency.
Requirements
Do you have experience in Technical support?, * The ideal candidate will be comfortable working with modern SaaS tools and business systems including;
- HubSpot
- Calendly
- Zapier
- CRM and related commercial tools
- Good understanding of Sales and Marketing workflows.
- Highly organised with strong attention to detail.
- Clear communicator who can explain processes and system usage in a straightforward way., * Dental practice: 2 years (required)
Benefits & conditions
- Management that cares about your career development and personal growth
- A chance to make a real impact on the business from day one
- Competitive salary
- A culture where success is rewarded and going above and beyond is recognised and valued
- Regular company social events
- A relaxed and friendly working environment
- 25 days holiday plus bank holidays
- Company pension scheme
- Extensive training and career development
- Free parking including access to car charging points
- Casual dress code
- Cycle to work scheme
- Health & wellbeing scheme
- Employee discounts scheme
- Health cash plan
- Discounted gym memberships
- Electric car scheme
We have an exceptional team of passionate professionals who thrive on innovating and developing our business and what we have to offer. We are a major force in the dental communications sector and FMC is a fast-growing company with whom you can grow and develop. We recognise individual strengths, encourage professional development, and reward success.
We invest in our people's careers, capabilities, wellbeing, and creating a culture of belonging. We achieve brilliant results for both our clients' businesses and our own. We champion individuality and diversity and attract and retain the best people.
At FMC we're always looking for new talent. If you believe that you have the aptitude, energy and spirit, and can match the exacting standards set by our team, then we'd be delighted to welcome you in.
Job Types: Full-time, Permanent
Pay: Up to £45,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Flexitime
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
