Workspace / Desktop Support Specialist

Primarily based in Amsterdam with a hybrid working mode. Remote regional support of the EMEA/BE cluster.

Your day-to-day job

Profile

• The go to 1st point of contact of all IT issues.
• IT ambassador to champion and drive user adoption of IT Solutions and processes, both workspace and centralized solutions.
• Hands-on approach, providing preventative operational support.
• Provide excellent customer service and maintain a high level of user satisfaction.
• Outgoing and proactive, independent self-starter, * Provide accurate and timely logging of customer incidents and tasks to meet contractual SLAs (Service Level Agreement).
• Workspace Break-fix and support of a mixed O\S environment primary of a Microsoft with a smaller environment Mac environment.
• Troubleshooting and break-fix for all devices and associated hardware, software & peripherals.
• Provision of end-user desktop support (e.g. Hardware repair, replacement, intervention according to client IT security policies and procedures
• Foster a collaborative approach to working across the region, engaging with stakeholders including team members
• Proactive Stock management and procurement activities
• Provide smart hands and eyes support for infrastructure break-fix\project support, including servers, network equipment, and security devices.
• Root Cause analyst and coordination of complex issues to higher-level support teams as needed.
• Facilitate and anticipate business IT needs and requirements
• Support and development of Meeting Room environment
• Coordination of maintenance contracts and vendor management.
• Implementation and support of centralized projects including hardware replacement and network troubleshooting.
• Coordinate with vendors / Contractors for implementation of centralized solutions.

Do you have experience in Software troubleshooting?, * Works well in a team and collaborates easily with others

• Manages own workload well and communicates clearly with stakeholders
• Strong communication skills with a technical mindset and focus on the user
• Organised, flexible, and able to adapt when priorities change
• Always looks for ways to improve and do things better
• Comfortable with technology and aware of technical risks
• Strong problem-solving and troubleshooting skills

competitive salary and bonus scheme

working in a hybrid model

25 days paid annual leave

personal development budget

up to 45% discount on Miele products

regular work-social activities

NS Business Card and Swap Fiets

retirement plan fully covered by Miele X

We are looking for