IT Technician

We're seeking a skilled IT Support Engineer to join our team and play a key role in supporting our clients' IT needs. This position involves a mix of remote helpdesk support, on-site visits, and project management to ensure seamless service delivery. If you thrive in a fast-paced setting and are passionate about cyber security and Microsoft technologies, this could be the perfect opportunity for you., * Provide helpdesk support during office hours (Monday to Friday, standard business hours), troubleshooting and resolving IT issues efficiently via phone, email, or remote access.

• Conduct on-site visits to client locations for hardware installations, issue resolution, and system upgrades.
• Project manage client onboarding processes, including setup of new systems, migrations, and upgrades to ensure smooth transitions.
• Collaborate with the team to implement and maintain cyber security best practices, including tenant hardening and enhancing clients' overall security posture.
• Assist in achieving and maintaining compliance with Cyber Essentials and Cyber Essentials Plus standards for our clients.

Do you have a valid Driving Licence license?, Do you have experience in VoIP?, * Proven experience in IT support, preferably in a helpdesk or field engineer role.

• Strong knowledge of Microsoft 365 services, including Entra ID, Intune, Microsoft Defender, Conditional Access, and Data Loss Prevention (DLP) policies.
• Expertise in cyber security principles, with a focus on tenant hardening and improving organizational security.
• Familiarity with Cyber Essentials and Cyber Essentials Plus frameworks.
• Excellent problem-solving skills and the ability to manage multiple tasks and projects simultaneously.
• Strong communication skills, with the ability to explain technical concepts to non-technical clients.
• Valid UK driving license and willingness to travel to client sites as needed.
• Relevant certifications (e.g., Microsoft 365 Certified: Modern Desktop Administrator, CompTIA Security+) are highly desirable.

• Competitive salary based on experience.
• Opportunities for professional development and certifications.
• A supportive, close-knit team environment.
• Flexible working arrangements where possible.
• Pension scheme and other standard benefits.

If you're a proactive IT professional with a passion for security and client service, we'd love to hear from you! Please send your CV and a cover letter outlining your relevant experience to [Victoria.speight@laboc-comms.co.uk]

Applicants will be required to be located in the greater Leeds area for site visits

Job Types: Full-time, Permanent, Apprenticeship

Pay: £24,420.00-£35,000.00 per year

Laboc Communications is a dynamic, small team dedicated to delivering top-tier IT support, connectivity, and VoIP services to businesses across the UK. We pride ourselves on providing reliable, secure solutions that keep our clients connected and protected. As a growing company, we value innovation, customer focus, and a collaborative environment where every team member makes a real impact.