Change & Release Manager M/F

• Are you passionate about IT operations, governance, and continuous improvement? Then this position is for you.
• As a Change & Release Manager, you will be responsible for planning, coordinating, and controlling changes and releases across project and BAU activities, while ensuring operational continuity through backup Incident Management responsibilities.

Build side:

• Coordinate end-to-end Change & Release processes across impacted IT teams
• Work closely with IT Managers to ensure change readiness, risk assessment, validation, and execution
• Collaborate with application teams and service providers to prepare and evaluate releases
• Participate actively in BAU Change & Release activities in alternance with the current Change Manager
• Define, document, and improve Change, Release, and Incident Management procedures
• Identify opportunities for process improvement aligned with ITIL best practices

Run side:

• Maintain operational oversight of Change & Release activities to ensure process compliance
• Challenge service providers to ensure quality, reliability, and adherence to agreed procedures
• Act as backup Incident Manager when required, ensuring full operational continuity
• Coordinate, communicate, and drive resolution of major incidents
• Ensure high-quality incident reporting, root-cause analysis, and post-incident reviews
• Monitor KPIs, SLAs, and quality standards related to Change, Release, and Incident Management, * Development toward senior IT service management or operational governance roles
• Increased ownership of ITIL processes and service quality
• Opportunity to influence operational standards and continuous improvement initiatives
• Long-term evolution within IT operations, governance, and service management teams

This is your expertise:

• Change & Release Management processes (ITIL)
• Incident Management, including major incident coordination
• Audit preparation and process governance
• Continuous improvement and operational excellence
• KPI, SLA, and quality monitoring
• Azure DevOps for change, release, and operational tracking

Do you have experience in Release management?, * Solid experience in IT operations, process management, or service management

• Strong exposure to Change, Release, and Incident Management in complex environments
• Experience working with external service providers and challenging delivery quality
• Familiarity with audits and governance frameworks
• Strong operational discipline and coordination skills, * Strong coordination and stakeholder management skills
• Ability to challenge constructively and ensure accountability
• Structured, disciplined, and detail-oriented approach
• Clear and effective communication during normal operations and incidents
• Continuous improvement mindset

Language skills:

• French: Proficient
• Dutch: Proficient
• English: Proficient

At Consort Group, you are an expert who we support so that every assignment becomes a step that counts.

• Attentive and human onboarding
• A truly hands-on management style
• Continuous training opportunities
• Concrete commitments: inclusion, equality, solidarity
• The Move Up x United Heroes program to get moving and breathe
• A comprehensive HR package: health insurance, TR card, CSE, pension plan
• A culture of feedback and meaningful projects

It's clear

The recruitment process:

• An initial phone call with our recruitment team
• An HR interview and a job interview with a business engineer
• A test or technical interview with one of our experts
• A final meeting with your future manager or project manager

And if we're a good fit, we'll get started together

Every moment counts. Especially those you live to the fullest. Welcome to Consort Group. For over 30 years, Consort Group has been helping companies leverage their data and infrastructure. It is backed by two leaders, Consortis and Consortia, and places people and social responsibility at the heart of its values. This is your future team Committed to the success of its clients, the Consort Belgium team embodies the values and shares the expertise of Consort Group in Brussels, the surrounding area, and throughout Belgium. With 45 employees, it has been offering a range of infrastructure and application solutions since 2016, delivered by local teams and supported, when necessary, by the group's skills and resources.