Part-time onsite IT Support resource needed weekly

We are seeking a dedicated Part-time Onsite IT Support Resource to provide basic technical assistance and support to our client weekly(approx. 8-12 hours per week). This role involves troubleshooting hardware and software issues, managing IT infrastructure, and ensuring the smooth operation of computer systems and network services. The ideal candidate will possess strong communication skills, a customer-focused attitude, and comprehensive knowledge of various operating systems and network protocols. This position offers an opportunity to work closely with our internal teams to maintain optimal IT performance in a dynamic environment., * Provide technical support for desktop and laptop computers, mobile devices, and peripherals.

• Troubleshoot software issues across various platforms including Windows and macOS
• Manage computer hardware, software installations, updates, and configurations.
• Support network administration tasks such as DNS, TCP/IP, LAN, VPN, Firewall configurations, and Cisco Meraki devices.
• Assist with Active Directory management, GPO policies, SCCM deployment, and Windows Server environments.
• Use ticketing systems like AutoTask and IT Glue to document issues and resolutions.
• Perform routine maintenance tasks including system backups and security updates.
• Collaborate with team members to resolve help desk requests efficiently while maintaining excellent customer service standards.
• Support IT infrastructure components such as switches, routers, and wireless access points.
• Assist in troubleshooting network connectivity issues using analysis skills to identify root causes.

Do you have experience in macOS?, * Proven experience in technical support or desktop support roles within an enterprise environment.

• Strong knowledge of Microsoft Office applications and operating systems including Windows (Windows 10/11) and macOS,
• Familiarity with computer networking concepts such as TCP/IP, DNS, DHCP, VPNs, firewalls (including Meraki), LAN/WAN architecture.
• Hands-on experience with Active Directory, Group Policy Objects (GPO), SCCM or similar management tools.
• Experience supporting mobile devices and managing computer hardware components.
• Proficiency with help desk tools such as AutoTask for issue tracking and resolution documentation.
• Strong communication skills with the ability to explain technical issues clearly to non-technical users. This position is ideal for individuals who are proactive problem-solvers with a passion for technology support in a collaborative environment. Applicants should demonstrate excellent analysis skills and a customer service-oriented approach to ensure efficient resolution of IT issues while maintaining high user satisfaction standards.