Helpdesk Administrator

As the first point of contact for maintenance requests, you'll play a key role in keeping operations running smoothly across a commercial portfolio., * Act as the first point of contact for all helpdesk queries via phone and email

• Log, allocate and track reactive and planned maintenance jobs using a CAFM system
• Schedule engineers and contractors efficiently
• Monitor job progress and ensure SLAs are met
• Liaise with suppliers and support contractor onboarding
• Maintain accurate records, compliance documentation and reports
• Provide general administrative support to the FM team

Do you have experience in Organizational skills?, Are you an organised, proactive administrator with experience in Facilities Management or a maintenance helpdesk environment?

We're recruiting for a Helpdesk Administrator in Leeds to join a busy and supportive FM team. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys coordinating engineers, contractors and maintenance works.

If you have experience working with a CAFM system, scheduling engineers, or supporting a facilities helpdesk - we'd love to hear from you., * Previous experience in a Helpdesk Administrator, FM Administrator, Maintenance Coordinator or similar role

• Experience working within Facilities Management (FM) preferred
• Familiarity with CAFM systems (highly desirable)
• Strong organisational and communication skills
• Ability to multitask and prioritise in a busy environment
• Good IT skills (Microsoft Office essential)
• High attention to detail