Project Support Assistant

To be the Project Assistant for Connect Us providing the following main tasks:

• Project administration and CRM co-ordination
• 'Single point of contact' (SPOC) coordination and community member triage.
• 'Spark Fund' support.
• Social media functions and administration.

Core Duties and Responsibilities

• To provide high level administration to the Connect Us team.
• To triage and respond to all single point of contact (SPOC) queries.
• To distribute referrals to the relevant Connect Us team members in the appropriate areas/wards.
• To develop a full understanding of INW services, partners and other services relevant to our community.
• To triage community members of their eligibility of prior to sign up.
• To devise and maintain an active social media presence across platforms for Connect Us.
• To produce team rotas including drop ins and any out of hours working.
• To co-ordinate and support the Connect Us team with queries relating to the CRM.
• To produce newsletters, timetables and leaflet templates of a high standard appropriate for commercial print using Microsoft Publisher and other programmes.

Company Duties and Responsibilities

• To work in line with set company policies and procedures, including ISO9001:2015 and GDPR 2018.
• To work to Involve Northwest's Safeguarding procedures.
• To always represent the charity in the best manner.
• To demonstrate a commitment to the vision, values, and strategic aims of Involve Northwest.
• To maintain high standards of professionalism and keep abreast of current legislation, standards, best practice and maintain a focus of continuous improvement.
• To work within the practice standards of the Connect Us Service.

Do you have experience in Spark?, Do you have a GCSE?, * At least 3 years of working in a busy office environment

• Knowledge of administrative procedures and project delivery
• Previous experience in working as an administration assistant
• Good standard of education (minimum of 5 GCSE levels or equivalent)

Knowledge and Skills

• Good IT skills and confident in the use of Microsoft software (Excel, Word and Outlook)
• Ability to communicate effectively on the telephone and in person
• Able to work in an office environment that often demands high levels of concentration, with frequent interruptions
• Able to work with confidential information
• Excellent administration and organisational skills
• Experience of managing own workload
• Experience of using social media platforms and marketing software such as Canva.

Personal Attributes

• Good problem-solving abilities
• A proactive approach to work with the ability to "think on your feet"
• Conscientious, trustworthy and reliable