IT Hardware Logistics Supervisor

The IT Hardware Logistics Supervisor is required to work within and lead a team of hardware engineers carrying out logistics / stores activities at Onnec client sites.

The work will include all types of stores and logistics activities. The position will be site based as required and reports to the Stores Campus Supervisor. The role involves interaction with internal peers, team leaders, supervisors, and the Service Delivery Manager, as well as external client end-users, client IT staff, and third-party vendors

What you'll be doing as our IT Hardware Logistics Supervisor:

• Lead and supervise onsite logistics and stores operations at client locations
• Manage and support a team of Logistics Engineers, allocating workload to meet SLAs
• Oversee goods in/out, stock control, inventory tracking, and asset lifecycle management
• Ensure secure handling, storage, labelling, transfer, and disposal of IT equipment (including HDD/media and e-waste)
• Coordinate deliveries, collections, spares dispatch, and supplier engagement
• Maintain accurate records across asset management systems, scanners, and SharePoint trackers
• Plan and schedule logistics activities supporting BAU operations and project-based work
• Ensure full compliance with health & safety, quality standards, and client procedures
• Escalate risks, issues, and priorities to management where required
• Produce operational reports, documentation, timesheets, and updates
• Act as a key point of contact for clients, internal teams, and third-party vendors

Do you have experience in Supervising experience?, * Proven experience supervising logistics, stores, or asset management operations within an IT or technology environment

• Strong understanding of inventory control, asset tracking, and secure equipment handling
• Experience working with asset management and ticketing systems
• Confident team leadership skills, including task allocation and performance support
• High attention to detail with a logical and methodical approach to work
• Ability to manage multiple priorities and work to tight deadlines
• Strong communication skills and confidence working with clients and stakeholders
• Solid understanding of health & safety and quality compliance
• Comfortable working independently as well as part of a wider service delivery team, * Relevant experience working in banking IT environment.
• Relevant experience working in a office environment (IT Hardware deployment).
• Excellent MS Office Suite experience (Outlook, Excel, Word etc)
• Self-starter, organized, detailed-oriented with good communication skills and ability to work independently as well as part of a team.
• Prioritization skills and multitasking ability.
• Ability to work under pressure.
• Expert knowledge of Asset Management Systems
• Expert knowledge of Ticketing Systems
• Expert understanding of complex change management and service delivery processes.
• Ability to mentor and train new starters on all systems, processes and procedures.
• Ability to approve / sign off training modules.
• Ability to lead / supervise shift activities.
• Ability to lead / supervise special projects from design through to handover.
• Satisfactory completion of all Internal and Client Training Courses.
• Experienced Service Delivery professional

Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and project delivery disciplines.

• Leadership and people management skills

Effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting and performance assessment.

• Experience of managing 3rd parties and 3rd party delivered services
• Be an ambassador for Onnec Managed Services, working across the business to provide effective communication and build relationships with other teams to ensure effective dialogue and cooperation between departments.

Preferred but not Essential

• Previous training / qualifications within Information Technology field.
• Having a knowledge and understanding of SNOW would be an advantage
• Information Technology Infrastructure Library - Foundation & Expert (ITIL®)

ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere. From structured cabling to managed services, our end-to-end services give infrastructure that can be completely replied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity. We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace.