Support Analyst (ITIL)
Staffing Management Services
Rotterdam, Netherlands
3 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Compensation
€ 10KJob location
Rotterdam, Netherlands
Tech stack
Microsoft Windows
Microsoft Active Directory
Dynamic Host Configuration Protocol
Desktop Computing
DNS
Networking Basics
Software Engineering
TCP/IP
Peripherals
ServiceNow
Job description
Deskside & TechBar Support
- Provide in-person and remote deskside support for end users, including issue resolution for laptops, desktops, mobile devices, printers, and peripherals.
- Operate the onsite TechBar to provide walk-up support, device troubleshooting, and user guidance.
- Troubleshoot OS and software issues across Windows 10/11 and Microsoft 365 environments.
- Perform IMACD tasks related to end-user hardware and software.
- Maintain accurate documentation of incidents, service requests, asset movements, configurations, and procedures in the ITSM platform (e.g., ServiceNow).
- Contribute to knowledge base articles and IT process improvements.
Requirements
o Windows 10/11 o Microsoft 365, Active Directory, basic networking (TCP/IP, DNS, DHCP)
- Excellent troubleshooting, customer service, and communication skills.
- Ability to work independently and manage priorities.
Must be able to travel by car or public transportation within 45 minutes to tech bar location.
Benefits & conditions
Looking for an OSS engineer to man the tech bar in our customer's location in Best. Two hours a day on work days (Mo-Fri). Traveling cost is working time but max 1 hour a day. Max rate: 60,50 euro
