ICT Technician, Band 5

IT Support Engineer / IT Support Officer (Band 5) - Immediate Start

Location: Northern Ireland (multiple sites) Contract: Temporary | Immediate Start Sector: Public Sector / Emergency Services

About the Role

We are currently recruiting an experienced IT Support Engineer / IT Support Officer to join a busy ICT team supporting a large, mission-critical organisation across Northern Ireland. This is an immediate start contract opportunity, ideal for someone with strong technical support and infrastructure experience who enjoys working in a fast-paced, customer-focused environment.

You will provide hands-on technical support across desktop, server, network, and cloud technologies, supporting a diverse range of users and services critical to frontline operations.

Key Responsibilities

• Provide 1st / 2nd / 3rd line IT support across multiple sites
• Support and troubleshoot Microsoft Active Directory, Azure AD, and Windows Server environments
• Assist with virtualisation technologies, including Hyper-V
• Maintain and support IT infrastructure, hardware, and software systems
• Log, manage, and resolve incidents using a Help Desk / ITSM system
• Perform fault diagnosis, root-cause analysis, and escalation where required
• Support infrastructure changes, deployments, and IT projects
• Liaise with third-party suppliers and vendors when necessary
• Participate in an on-call rota

Essential Technical Skills

Proven IT Support / Technical Support experience Active Directory (AD) user and group management Azure Active Directory (Entra ID) exposure Hyper-V or similar virtualisation experience Windows desktop & server support Experience using Service Desk / Help Desk systems Strong customer service and communication skills

Desirable

• Infrastructure support experience
• Networking fundamentals (switches / routers / firewalls)
• Public sector or large enterprise IT environment experience

Why Apply?

• Immediate start available
• Highly stable public-sector environment
• Varied technical exposure (on-prem, virtual, cloud)
• Competitive Band 5 rates
• Opportunity to gain experience in a critical service environment

Apply now or contact us directly for a confidential discussion.

#4754141 - Gemma

Proven IT Support / Technical Support experience Active Directory (AD) user and group management Azure Active Directory (Entra ID) exposure Hyper-V or similar virtualisation experience Windows desktop & server support Experience using Service Desk / Help Desk systems Strong customer service and communication skills

Desirable

• Infrastructure support experience
• Networking fundamentals (switches / routers / firewalls)
• Public sector or large enterprise IT environment experience

• Immediate start available
• Highly stable public-sector environment
• Varied technical exposure (on-prem, virtual, cloud)
• Competitive Band 5 rates
• Opportunity to gain experience in a critical service environment