Band 5 ICT Technician

• Support the delivery and ongoing maintenance of a wide range of IT systems across the organisation.
• Undertake complex fault diagnosis, resolution, and provide end-user support across hardware, software, and telephony systems.
• Carry out routine and emergency maintenance on IT and communication systems including network hardware, switches, routers, and firewalls.
• Provide primary frontline support to the Trust's Control Rooms and associated hardware and software.
• Assist in managing Active Directory, email systems, and the AVAYA VOIP telephony system.
• Configure and support smartphones and tablets, including backend systems such as BES12 and Airwatch.
• Maintain the Trust's Remote Access Solutions, including Citrix portals and SafeNet keyfob configuration.
• Respond appropriately to cyber security threats and implement protective measures as directed.
• Record and manage IT assets, updating inventory systems to reflect changes and usage.
• Liaise with third-party vendors for equipment servicing and software support, ensuring issues are resolved promptly.
• Conduct regular site visits for IT deployments, repairs, and infrastructure assessments.
• Participate in team meetings and assist in IT service improvements.
• Mentor and support junior IT staff and those on work placements.
• Participate in project work and provide support to service improvement initiatives as directed.
• Procure and manage ICT consumables via eProc systems, maintaining effective stock control.
• Take part in the out-of-hours IT on-call rota as required.

Are you an experienced IT professional with a background in technical support and systems maintenance? Looking to step into a pivotal role within the public sector? If so, we may have the perfect opportunity for you., * University Degree (or equivalent professional qualification) in ICT with at least 1 year's relevant experience.

OR

• HND (or equivalent) in ICT with at least 2 years' relevant experience.

OR

• A minimum of 4 years' relevant experience in ICT support roles.

Other:

• Practical experience in installation and support of networked computer equipment, including PCs, printers, and switches.
• Working knowledge of Microsoft desktop applications and Windows operating systems.
• Experience supporting IT networks and configuring network hardware.
• Familiarity with Help Desk Management Systems.
• Working knowledge of intranet/internet technologies.
• Full UK driving licence and/or access to transport to fulfil the requirements of the role.*

• Full-time, Temporary.
• 37.5 hours per week, Monday to Friday.
• Based at NIAS HQ, Knockbracken Healthcare Park. Travel across Northern Ireland required.

If this role isn't for you, Kennedy Recruitment source a broad range of career opportunities to choose from. Get in touch via 028 9033 0555 to find out more.

Kennedy Recruitment is an equal opportunities employer and adheres to all current employment legislation. Please note only those candidates shortlisted may be contacted.

Pay: £15.88 per hour

Benefits:

• Company pension