IT Support Engineer

This is a site-based IT Support Engineer role where you'll act as the main IT presence locally, supporting both office users and warehouse operations. You'll work closely with a wider IT team and an external MSP, but you'll be the one on the ground making things happen. The role You'll be responsible for day-to-day IT support across two UK sites, covering a mix of user support, devices, and operational technology. It's a role for someone who enjoys ownership and wants to be relied on, not hidden behind a service desk. What you'll be doing

• Providing hands-on IT support across office and warehouse environments

• Acting as the primary on-site contact for IT issues

• Troubleshooting Microsoft 365, Windows, devices and applications

• Working alongside an MSP for 1st line support and escalation

• Managing and updating tickets through Jira Service Management

• Supporting warehouse tech (scanners, handheld devices, printers)

• Managing Dell laptops/desktops and Apple iPhones

• Supporting Intune enrolment and device compliance

• Assisting with networking issues (Wi-Fi, switching)

• Maintaining IT asset inventory and lifecycle tracking

• Supporting patching, endpoint protection and security compliance

• Contributing to documentation and internal knowledge base What they're looking for

• Experience in an IT Support / IT Technician role (L1-L2 level)

• Strong Microsoft 365 and Windows support experience

• Comfortable working face-to-face with users across different environments

• Experience with Intune or device management tools

• Basic networking knowledge

• Experience using a ticketing system (Jira ideal but not essential)

• Someone who takes ownership and follows issues through properly The environment

• Multi-site role (Leicester / Swindon - travel required)

• Mix of office and warehouse/operational IT

• Working alongside an MSP and IT Manager (clear escalation structure)

• High visibility role within the business Why it's worth considering

• Not just another service desk role - you'll be embedded in the business

• Real variety across user support and operational tech

• Opportunity to grow into a more senior / infrastructure-focused role

• Stable environment within a well-established organisation

If you're someone who prefers being hands-on, visible in the business, and actually fixing problems rather than just passing tickets around, this role will suit you.