IT Support Assistant

This is an excellent opportunity for someone who is interested in IT and wants to develop real, hands-on experience supporting systems, users, and technology within a growing business. You will be part of our small Technology team, working alongside our Technical Lead and supporting colleagues across the business with day-to-day IT needs. You will gain experience in:

• Supporting users with systems, devices, and software
• Working with platforms such as Microsoft 365
• Helping to maintain and improve IT systems and processes
• Supporting the rollout of new tools and technologies
• Learning how IT supports business operations and growth

The role is set up to give you room to develop. You'll build your knowledge and confidence over time, learning by being involved in real work and supported as you grow.

What You'll Be Doing

You'll support a range of IT activities across the business, including:

• Providing first-line support to colleagues for day-to-day IT issues and queries
• Helping to diagnose and resolve routine technical problems
• Supporting the setup of user accounts, devices, and access permissions
• Assisting with laptops, mobile devices, and other IT equipment
• Supporting systems such as Microsoft 365 and related tools
• Helping to maintain accurate records of devices, users, and systems
• Supporting the rollout of new systems, tools, and updates
• Assisting with documentation such as user guides and internal processes
• Working with colleagues across the business to understand and resolve issues

You won't be expected to know everything from day one. You'll pick things up as you go, that's all part of your development.

About you:

This role is aimed at someone at the start of their IT career, or someone who's looking to move into IT and build a career in it. You might be:

• Leaving college or university
• Looking for your first IT or office-based role
• Interested in moving into IT from another role

• Has an interest in IT, systems, and technology
• Is reliable and takes responsibility for their work
• Approaches problems logically and enjoys finding solutions
• Communicates clearly and works well with others
• Is organised and able to manage their time
• Pays attention to detail
• Is willing to learn and develop
• Wants to build a genuine career in IT

It would be helpful (but not essential) if you:

• Have some experience using IT systems or supporting others with technology
• Have used Microsoft 365 or similar tools
• Have an interest in how systems, devices, or networks work
• Have worked in an office, or customer-facing environment

• Real experience across a range of IT systems and technologies
• The opportunity to build skills and progress over time
• Training and development opportunities, including working towards a Level 3 vocational / professional qualification, Pay: £22,568.00-£26,436.00 per year

The OM Group works across the construction and built environment sector, supporting individuals, employers, and organisations through training, professional services, and industry-led initiatives. In simple terms, we help people and businesses do their jobs better, whether that's through building safety consultancy, leadership and management programmes, or training and qualifications that actually reflect how the industry works day to day. We're growing, with new services coming through and new brands being built alongside what we already do. It's a great time to join us, particularly if you're looking to build a career in IT and want to develop real experience in a business environment while things are evolving.