IT Support Technician

This is an exciting opportunity for a highly organised and technically capable individual to support the planning, setup, and delivery of IT systems and infrastructure across Oxford Royale's summer school campuses.

The IT Support Technician will play a critical role in ensuring all technology, devices, and systems are effectively deployed and maintained to support a seamless summer school experience. This role combines project coordination, IT operations, and on-the-ground delivery across multiple UK locations., * Support the planning, delivery and support of IT & Telecoms systems and infrastructure projects across multiple summer school campuses.

• Coordinate the procurement of campus IT & Telecoms equipment, including laptops, mobile phones, printers, and related accessories.
• Manage the setup, configuration, and allocation of laptops and mobile devices to staff across summer delivery teams.
• Support the setup and maintenance of campus IT & Telecoms infrastructure, including:

• WiFi configuration and troubleshooting
• Printer procurement, setup, and on-site support
• Phone systems and calling routes, including emergency phone setup

• Act as the first point of contact for IT support queries, triaging inbound helpdesk calls and emails and escalating issues where necessary.
• Provide on-site IT support during summer delivery across Oxford, Cambridge, and London campuses, resolving technical issues in a timely manner.
• Maintain clear and up-to-date project trackers, documentation, user guides, and system processes to support staff onboarding and usage.
• Identify opportunities to improve systems, processes, and efficiency across IT operations.
• Provide general operational support to the wider Operations team as required.
• Support the delivery of events and activities during the summer school, such as setting up venues for and supporting at events.

• Highly organised, with strong administrative and project coordination skills.
• Strong interest in IT systems, infrastructure, and operational delivery.
• Hands-on and practical, comfortable setting up devices and troubleshooting technical issues on-site.
• Excellent attention to detail, particularly when managing systems, equipment, and access.
• Proactive and solutions-focused, with the ability to diagnose and resolve problems quickly.
• Able to manage multiple priorities in a fast-paced and dynamic environment.
• Strong communication skills, with the ability to support non-technical users effectively.
• A collaborative team player who can work across departments and with external providers.
• Able to work independently and take ownership of tasks and projects.
• Full UK driving licence and access to a vehicle (or willingness to travel independently between sites).

Desirable experience:

• Experience in IT support, systems administration, or technical operations.
• Experience with Google Workspace administration.
• Experience supporting events, education programmes, or multi-site operations.
• Familiarity with device management and/or networking basics.
• Experience working in a helpdesk or support environment.

• Participation in a discretionary annual bonus scheme
• Employee Assistance Programme

• Team-building and social events
• Electric vehicle salary sacrifice scheme
• Cycle to work salary sacrifice scheme
• 32 days of annual leave, inclusive of public and bank holidays

At Oxford Royale, we are committed to fostering an inclusive and supportive environment for all. We believe in building a community that reflects the diversity of the students we serve and are dedicated to equality, diversity and inclusion.

Oxford Royale is a leading global provider of elite summer schools. Driven by a firm belief that education is about much more than a formal classroom, we offer young people unparalleled cultural and learning experiences, giving them a window to a world of opportunity.