CRM Specialist

• Manage the CRM calendar around launches, trading moments and peak periods
• Build and optimise lifecycle automations (welcome, post-purchase, abandonment, win-back)
• Develop smart segmentation and personalised content across European markets
• Run A/B tests and turn performance data into clear, actionable insight
• Work closely with Ecommerce, Merchandising and Brand teams

• 3-4 years' experience in CRM / email / lifecycle marketing
• CRM background in ecommerce or retail
• Hands-on Klaviyo experience
• Strong grasp of segmentation, testing and deliverability
• Confident with Excel / Sheets and performance reporting
• Commercially minded, detail-driven and customer-first
• Comfortable in fast-paced, scaling environments

We're recruiting for a fast-growing, multi-brand ecommerce group behind established, design-led consumer brands sold across Europe. As they scale, CRM is becoming one of our most critical growth channels - and they are investing properly in it.