PC Technical Support

We are seeking a PC Support Technician to support IT Warehouse and Deployment operations. This role focuses on hardware fulfillment, inventory management, deployment, and asset recovery while ensuring adherence to established IT policies and procedures., * Provide desktop and warehouse support for IT deployment and fulfillment activities

• Manage and resolve assigned tickets through the ServiceNow ticketing system
• Fulfill hardware requests, including picking, packing, and shipping IT equipment
• Receive, check in, and maintain accurate warehouse hardware inventory
• Update SAP records for received, deployed, and returned IT assets
• Ship hardware based on approved requests and track shipments as needed
• Support equipment recovery for offboarded employees, including:
• Coordinating with managers to obtain required information
• Sending return boxes and FedEx labels to remote users
• Processing returned equipment in accordance with data retention and security practices
• Perform peripheral deployments (monitors, keyboards, docking stations, etc.)
• Image and configure computers as required
• Perform onsite equipment pickups when necessary

• Experience in an IT or technology-related role (Service Desk, Desktop Support, Mobility, or Hardware Fulfillment preferred)
• Familiarity with Windows 11 and computer hardware
• Experience using Microsoft Office 365 applications
• Familiarity with IT ticketing or incident management systems (ServiceNow, Remedy, or other ITSM tools)
• Familiarity with asset tracking or inventory systems such as SAP
• Valid driver's license and ability to perform onsite pickups, * Associate degree in Information Technology or a related field
• CompTIA A+ certification

Core Skills

• Windows 11
• Active Directory (basic user and device support)
• Computer hardware and peripherals
• IT asset management and deployment

This is a Contract position based out of Waukegan, IL.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.