IT Support Technician (Contract-to-Hire) - On-Site Clinical Support

A growing healthcare organization is seeking a skilled IT Support Technician to provide on-site technical support to clinic and office staff. This role focuses on ensuring optimal hardware/software performance, supporting end-users, and maintaining smooth daily operations in a high-paced, patient-focused environment., * Provide hands-on IT assistance to clinical and administrative staff.

• Troubleshoot and resolve user issues promptly and professionally.
• Train end-users on hardware, software, and internal systems.
• Monitor and optimize hardware, software, and system performance.
• Support network connectivity (Cisco routers, switches, wireless access points).
• Conduct Wi-Fi coverage checks, failover testing, and physical cabling verification.
• Assist engineers with troubleshooting and confirm alignment with design documentation.
• Perform inventory tasks:

• Scan asset tags
• Assign building/room locations
• Verify device counts (monitors, keyboards, etc.)
• Confirm devices power on and connect to data ports

• Provide on-site support during employee arrival and go?live periods.
• Support printing systems and troubleshoot issues on-site.
• Collaborate with IT, Service Desk, and clinical training teams.
• Assist with staging equipment for installation.
• Document technical processes and maintain accurate knowledge libraries.

• 2-5 years of experience in IT support or helpdesk roles
• Strong troubleshooting skills and customer service mindset
• Solid understanding of computer hardware and software
• Basic knowledge of networking concepts (entry-level OK)
• Experience with IT helpdesk/ticketing systems
• Ability to train end-users effectively
• Strong communication and interpersonal skills
• Experience documenting procedures and technical steps