IT Support Technician (Contract-to-Hire) - On-Site Clinical Support

A growing healthcare organization is seeking a skilled IT Support Technician to provide on-site technical support to clinic and office staff. This role focuses on ensuring optimal hardware/software performance, supporting end-users, and maintaining smooth daily operations in a high-paced, patient-focused environment., * Provide hands-on IT assistance to clinical and administrative staff.

• Troubleshoot and resolve user issues promptly and professionally.
• Train end-users on hardware, software, and internal systems.
• Monitor and optimize hardware, software, and system performance.
• Support network connectivity (Cisco routers, switches, wireless access points).
• Conduct Wi-Fi coverage checks, failover testing, and physical cabling verification.
• Assist engineers with troubleshooting and confirm alignment with design documentation.
• Perform inventory tasks:

• Scan asset tags
• Assign building/room locations
• Verify device counts (monitors, keyboards, etc.)
• Confirm devices power on and connect to data ports

• Provide on-site support during employee arrival and go?live periods.
• Support printing systems and troubleshoot issues on-site.
• Collaborate with IT, Service Desk, and clinical training teams.
• Assist with staging equipment for installation.
• Document technical processes and maintain accurate knowledge libraries., Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.
• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR may access our policies here.

• 2-5 years of experience in IT support or helpdesk roles
• Strong troubleshooting skills and customer service mindset
• Solid understanding of computer hardware and software
• Basic knowledge of networking concepts (entry-level OK)
• Experience with IT helpdesk/ticketing systems
• Ability to train end-users effectively
• Strong communication and interpersonal skills
• Experience documenting procedures and technical steps

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.