Desktop Analyst

• Assist in troubleshooting and resolving hardware, software, and networking issues efficiently and effectively.
• Provide high-level IT support to manufacturing staff, employees, and various departments across the organization.
• Collaborate with other IT teams to ensure seamless problem resolution and maintain service continuity during extended hours.
• Manage, monitor, and respond to IT incidents using Service Desk software (Jira), ensuring proper logging, prioritization, and escalation.
• Support and troubleshoot corporate devices including laptops, smartphones, printers, and collaboration tools, maintaining high customer service standards.

• Proven experience in an IT support or service desk role, ideally supporting high-priority or executive-level users.
• Strong knowledge of Windows and Mac OS, as well as mobile devices (iOS, Android).
• Proficiency with remote troubleshooting tools such as TeamViewer, Zoom, and VPN solutions.
• Experience supporting office productivity software like Microsoft Office 365, Google Workspace, and collaboration tools such as Microsoft Teams and Slack.
• Solid understanding of IT infrastructure, including networking, Active Directory, VPN, and cloud services (AWS, Azure).

• Opportunity to work in a dynamic and supportive environment focused on professional growth.
• Engagement in a role that offers diverse technical challenges and learning opportunities.
• Participation in an on-site work environment with a collaborative team culture.
• Competitive hourly pay aligned with industry standards.
• Potential for contract renewal and career advancement within the organization.

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells. ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.