Desktop Support Technician

• Configure, deploy, maintain, troubleshoot, and support desktops, laptops, printers, mobile devices, and related hardware/software.

• Troubleshoot technical issues, identify root causes, and provide high-quality customer support directly to end users.

• Install, configure, and repair Windows and Mac OS systems, ensuring secure and compliant environments.

• Manage and resolve ServiceNow tickets, ensuring timely completion according to SLAs.

• Support conference room technology including Teams, Zoom, projectors, audio systems, and telephony equipment.

What's Needed?

The ideal candidate will have strong organizational skills , excellent communication abilities , and critical thinking skills , which will align successfully in the organization., + 5+ years of desktop support experience with strong troubleshooting skills across hardware, software, and networking.

• Proficiency with Windows 10/11, Mac OS, iOS/Android mobile support, and Active Directory.

• Experience with system imaging, SCCM/MECM, Bomgar, and enterprise ticketing tools like ServiceNow.

• Strong understanding of data integrity, password security, and device encryption (BitLocker).

• Associate degree in IT/Computer Science or equivalent experience; relevant certifications (A+, MCP, HDI) preferred.

• Competitive compensation and comprehensive benefits package (health, PTO, retirement, etc.).

Our client, a leading organization in the technology services industry, is seeking a Senior Desktop Support Engineer to join their team. As a **Desktop Support Technician** , you will be part of the **End User Services / Desktop Support Department** supporting **IT Operations and Corporate Users** ., About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.