IT Help Desk Support

We are seeking a Help Desk Support candidate to provide tier 1 support for our client. Role Overview

• Provide first-line technical and operational support to end users
• Serve as the primary contact for common access, account, and usability issues
• Resolve routine requests independently while escalating more complex issues to appropriate technical teams
• Deliver professional, timely, and user-focused support in a structured support environment, Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.
• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR may access our policies here.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

• High school diploma or equivalent required; associate or bachelor's degree a plus
• Previous help desk, customer support, or technical support experience preferred but not required
• Strong attention to detail, especially when managing access and permissions
• Clear written and verbal communication skills with a customer-service mindset
• Ability to follow documented procedures and work within defined processes
• Comfortable working in ticketing systems and learning new tools quickly
• Basic proficiency with Microsoft Office (Outlook, Word, Excel)
• Ability to manage multiple requests while meeting response-time expectations