Help Desk Technician

Serve as the primary Helpdesk representative, overseeing daily campus support operations. Provide front-line assistance to Staff/Faculty and students by resolving computer-related issues in person, over the phone, or through ticket submissions. Provide support for hardware and software needs, including printing, installations, email, and other internal systems. Collaborate closely with the Helpdesk Manager to manage the tickets and ensure smooth helpdesk operations. Mentor and guide student workers, fostering strong customer service skills and a commitment to excellence.

Provide superior customer service to end users on a variety of technology issues - 40%

Responsible for tracking and monitoring open issues to meet service level standards - 30%

Assist with the creation, maintenance, and management of process documentation - 15%

Various Projects, Training, and other tasks as assigned - 15%, On-Site Customer Service Operations Coordinating Leadership Management Writing Multitasking Microsoft Excel Project Management Time Management Microsoft PowerPoint Full Stack Development Microsoft Outlook Troubleshooting (Problem Solving) Active Directory Issue Tracking Help Desk Support Service Level Business Valuation Critical Illness Insurance Business Transformation Follow Through

Help desk support, Troubleshooting, Customer service, Active directory, Ticketing system, Windows, office 365

Top Skills Details

Help desk support,Troubleshooting,Customer service,Active directory,Ticketing system

Additional Skills & Qualifications

Exceptional time management and organization skills

Strong oral and written communication skills

Ability to work independently, collaboratively, and under supervision.

Willingness to serve, and build relationships with the troupe

Must possess strong initiative, leadership skills, organizational and project management skills, with the ability to multitask to manage a variety of projects and priorities, coordinating the actions of others, follow through on projects to timely completion, and demonstrate excellent judgment with attention to detail.

Microsoft Office experience with Word, Outlook, Publisher, Excel, Power Point software experience.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.