Information Systems Help Desk Specialist

• Provide primary level I (low complexity) support to end users regarding hardware, software or other applications, printers, and basic networking issues.
• Monitor and answer the help desk phone line, administering the help desk system, logging, and troubleshooting incidents, escalating problems, performing follow-up for status and resolution, and providing desk-top technical support.
• Serves as first point of contact for all Information Systems and Technology incidents and requests.
• Ensure satisfaction through best efforts to reach resolution on the first-call, seamless transfer to the appropriate support team and continued communication throughout life of the work request.

• High school graduate/GED equivalent with help desk, applications supprt, or call center experience.
• Working knowledge of personal computers and networking, data and voice communication technology.
• Working knowledge of M365, Active Directory, Windows Operating Systems, and Windows Based Applications

Health insurance, 401(k) matching, Paid time off, Vision insurance, Dental insurance, Flexible spending account, Life insurance, Paid holidays, * 401(k) matching

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation Package:

• Bonus opportunities
• Holiday pay
• Hourly pay