Information Technology Associate

Under the general supervision of the Information Technology Supervisor I, the Information Technology Associate (ITA) is responsible for working closely with Technology Infrastructure Section, Customer Services Group staff supporting work order requests and offering technical support and is responsible for independently resolving technical issues and providing first tier technical support for departmental information technology and communications systems statewide.

Must be able to work off-shift schedules, weekends alone, and travel. May be required to lift up to 50 pounds., * The position(s) require(s) a Background Investigation be cleared prior to being hired.

Possession of Minimum Qualifications will be verified prior to appointment. To satisfy the minimum qualification requirement with education, you must include your unofficial transcript(s)/diploma for initial review. Original diploma or official, sealed transcripts will be required prior to the start date. Applicants with foreign transcript(s)/degree(s) must provide a third-party transcript/degree credential evaluation that indicates the number of units to which the foreign coursework is equivalent.

The Statement of Qualifications (SOQ) serves as documentation of each applicant's ability to present information clearly and concisely in writing. Each question must be numbered and addressed in the same order as the questions below. The SOQ must be typed, no more than two pages in length, and 12-point Arial font.

1. Describe how your background, experience, education, and/or training make you qualified for this position.
2. Describe your experience with Active Directory.
3. Describe your experience working in a help desk environment., Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s)., In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: The ITA must possess excellent interpersonal skills and be able to communicate effectively over the telephone with departmental customers and vendors with varying levels of information technology knowledge. Experience working in a help-desk. Customer service skills and Active Directory experience.